joss Platform Privacy Notice
This page describes what we collect when you use joss and how we keep that data protected. Our commitment is to handle your personal information transparently and securely, whether you are placing a Liga 1 wager from Jakarta, depositing via DANA, or accessing our live-dealer tables from Surabaya or Bandung. We collect only the information necessary to operate our platform, verify your identity per regulatory requirements, and process your deposits and withdrawals.
We understand that privacy is fundamental. When you open an account on joss, share payment details, or engage with our sportsbook, live dealer, or slot games, you are trusting us with sensitive information. We encrypt that data, limit access to authorized staff only, and do not sell your information to third parties. Our servers may sit outside your jurisdiction; however, we apply the same protective standards regardless of where data is stored.
Below, we explain what we collect, how we use it, who has access, and what rights you have over your information on joss.
What We Collect and Why
Account and identity information on joss
When you open a joss account, we collect your email address, full name, date of birth, and national identification number (KTP, passport, or equivalent). We also ask for your residential address. This information is used for two purposes: first, to verify your identity and confirm you are of legal age and eligible to use our platform; second, to comply with regulatory requirements that mandate we know our users (KYC — know your customer). We do not share these details with external parties except where required by law enforcement or regulatory bodies.
Our joss platform requires identity verification before you can withdraw funds. This protects both you and us by preventing fraudulent account takeovers and unauthorized withdrawals. If your identity information changes (name, address), please update it in your joss account settings.
Payment and transaction data on joss
We record every deposit and withdrawal you make on joss. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we capture the transaction ID, amount, timestamp, and your payment method identifier. We do not store your full bank account or e-wallet password; instead, payment processors handle credential exchange. We retain transaction records indefinitely for audit and dispute resolution purposes.
When you place a wager on Liga 1, Piala Indonesia, or any other market on joss; join a live-dealer table; or spin a slot game, we log the stake amount, outcome, and timestamp. This record allows us to settle disputes, calculate your account balance accurately, and provide you with account statements.
Technical and behavioral data
We collect technical information about how you access joss: your IP address, browser type, device model, and approximate location (based on IP geolocation). We also log which games you launch, how long you play, and when you log in or out. This data helps us detect suspicious activity (e.g., access from multiple countries in seconds), improve our platform's performance, and troubleshoot technical issues. We use cookies and similar tracking technologies to remember your preferences and login status.
We do not track your activity outside joss, nor do we sell this behavioral data to advertisers or data brokers. Our primary use is internal: platform security, performance analysis, and compliance verification.
How We Use Your Data and Your Rights
Our joss data use and retention
We use your joss data for six core purposes. First, to operate and maintain your account—verify identity, process deposits and withdrawals, and settle wagers. Second, to detect and prevent fraud, money laundering, and unauthorized access. Third, to comply with laws and regulatory requests from authorities in jurisdictions where joss operates. Fourth, to communicate with you about account updates, promotions (if you have opted in), and service changes. Fifth, to improve our joss platform—analyze usage patterns and optimize game selection, payment methods, and user experience. Sixth, to resolve disputes between you and joss or between you and payment partners.
We retain your identity, payment, and transaction data indefinitely. This is necessary because regulatory bodies require us to maintain records for several years, and longer retention protects us against dispute claims. We retain technical logs (IP addresses, device fingerprints) for shorter periods—typically weeks to months—unless they relate to a security incident or dispute.
Third-party access and data processors
We do not sell your data; however, we share your information with specific third parties who assist in operating joss. Payment processors (DANA, e-wallet, mobile banking, local payment, etc.) receive your payment method details to complete deposits and withdrawals. Our hosting provider stores our servers and databases; they have contractual obligations to protect your data. Our customer support system logs your communications; support staff can access account details to resolve your queries. If you contact us about a Piala AFF fixture settlement or a withdrawal from Medan, our support team reviews your account and transaction history to assist you.
We may also share aggregated, anonymized data with analytics partners to understand market trends (e.g., "users in Jakarta prefer Liga 1 wagers over slots"). This data does not identify you personally.
Your rights regarding data on joss
You have the right to access your data on joss at any time. Log into your account and view your profile, transaction history, and activity log. You may also request a complete data export by contacting our support team; we will provide your information in a standard format within business days.
You may request that we correct inaccurate information (e.g., if your registered address is outdated). You may also request deletion of your account and associated data, subject to regulatory retention requirements. If we are required by law to retain your records (e.g., for tax or anti-money-laundering purposes), we will inform you of that obligation. You may opt out of promotional communications by adjusting your notification settings in your joss account.
Cookies on joss can be disabled in your browser settings; however, doing so may limit your ability to use certain joss features. If you have concerns about our data practices, contact our support team via live chat, email, or in-app help. We are committed to addressing privacy questions and resolving data-related disputes transparently.
Our joss privacy policy reflects our commitment to protecting your information while operating a transparent, compliant platform. We apply consistent security standards across all jurisdictions where joss operates. Your trust is essential to us; we take that responsibility seriously.